warranty.marmot.comWelcome to the Marmot Warranty Site | Marmot Warranty

Welcome to the Marmot Warranty Site Due to county mandated office closures during COVID-19, we are currently experiencing a high volume of warranty repairs, and our processing will temporarily take longer than normal. We apologize for any inconvenience and appreciate your patience and understanding during this time. Current full repair time is 20 weeks: Evaluations 14 - 16 weeks / Repairs 4 – 6 weeks U.S. and Canadian Customers: please use this site to submit a warranty claim and communicate with the Marmot Warranty Team. U.S. Contact: (888) 311-2900 | Mon - Fri : 7:30am - 5pm (PST) | [email protected] Canadian Contact: (877) 962-7668 | Mon-Fri: 7:30am-5pm (PST) | [email protected] International Customers (not including Canada): Do not send the Marmot U.S. Office any return items/product if you do not have a return address within the United States. If we receive items and there is not a U.S. address to send the item(s) back to, you may not get the item returned, as we may be unable to return to sender. Click here for a list of International Distributors Cheers! Marmot Warranty Team. Warranty Policy We warrant every product we make to be free of manufacturer defects. Should you have a warranty issue, return the item to us and we will repair it if possible or replace all valid warranty items. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered under Marmot Warranty. However, we do repair items for a reasonable fee, if they have been determined to not be covered. If this is the case, you will be notified of the amount prior to any action taken. For U.S. Customers only – we suggest shipping via UPS or FedEx so that your shipment can be tracked. Please be sure to include the repair ticket in the package and RO# on the outside. Please be advised that California Health Code Law states that all product accepted for evaluation must be freshly laundered prior to sending in to Marmot Warranty. Please launder your Marmot product before shipping to us as cleaning charges will be assessed and charged as...